This course was prepared by eBay University for use by Educational Specialists trained by eBay.

3 hour class content:

• How eBay got its start
• eBay financial history
• What kind of items have been auctioned on eBay
• How does eBay work
• What are community values
• Registering on eBay (Bring your username and password for your email account to register, or, bring your eBay information if you have already registered.)
• User agreement
• Navigating on eBay
• Browsing for items
• Using the search features
• Find the item you have been looking for
• Security and safety issues
• Bidding and Buy It Now
• Using the My eBay Page
• Notification e-mails from eBay
• You won, now how do you pay for your item
• Registering and using PayPal
• After your purchase
• Leaving feedback

Training materials ©2005 ARI and eBay, Inc.

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Basics of Selling on eBay

This course was prepared by eBay University for use by Educational Specialists trained by eBay.

4 hour class content:

• Introduction to selling on eBay
• History and Gross Merchandise Sales information
• eBay safety
• Setting up a sellers account
• Verifying seller's identity
• Select a seller's fee payment option
• Researching your item
• Restricted items
• Create an eBay listing
• Pictures and digital photography
• Pricing strategies
• Buy It Now vs. Fixed Price auctions
• Multiple item auctions (dutch auctions)
• Using PayPal
• Writing the descriptive auction title
• Payment options
• Shipping options
• Terms of service
• Return policies
• Monitoring the sale
• After the listing closes
• If your item doesn't sell
• Fees overview
• Leaving feedback

Training materials ©2005 ARI and eBay, Inc.

Beyond the Basics of Selling on eBay

• Starting a business
• Finding merchandise to sell
• Business strategy
• Creating listings the professional way
• Listing tools and strategies
• eBay stores
• Marketing basics
• Managing your listings
• Managing your sold items
• Managing payments
• Resolving issues and feedback
• Sales reports and other tools
• Resources on eBay
• eBay seller programs